Contact center in the customer office

Contact center in the customer office – This service is created for those who needs their own contact center in their office and has no resources to afford it. We offer you profitable (budget) option which is renting of our technologies that you can use in your office, home or any place you like. 

Advantages:

 

  • Absence of necessity of investments for technologies, software and servers.
  • You are saving funds on technical equipment support and software
  • We are taking care of your contact center  while you carrying out your clients.

How does it work?

 

  • You are managing your IVR branch in your own
  • Listening records and controlling its statistic.
  • You can setup redirection for fixed or mobile phones depending on which branch of IVR is selected by client.
  • You will receive full functional:
    • Possibility to carry out statistics on general activities of (KPI):
    • Service level
    • Abandon rate
    • Average talk time
    • Average after call work
    • Agent utilization
    • Full records of conversation;
    • Possibility to organize voice conferences and other functional of contact center

Call us and order the service or leave us request right now!

We are working without breaks and weekends – 24 hours per day 7 days per week.