Contact center

Incoming calls:

Outgoing calls:

Hot line Cold calling
Receiving orders Marketing and sociological opinion survey
Maintenance of internet-portal Accounts due from customers
Tele-voting Quality control
  Auto informing

 

Reception 24

IVR (Interactive voice response)

Selected groups of operators

Contact center in the customer office

Trainings of the contact center’s specialists

Premium Rate

 

Processing of incoming calls

 

You will be able to get high quality service, based on high technologies of the telecommunication platform. We will accept and process any call at any time without breaks and holidays. Professional operators will consult your clients about any products or services, and they will generate report for you in the comfortable form you like. The processing and operating of incoming calls is in two languages, Kazakh and Russian.

Outgoing calls

 

You can conduct marketing and sociological surveys in a short time by using database of contacts or by using our database. Our clients’ database is the database of JSC Kazakhtelecom customers across all Republic, which will help you to select a qualified auditorium to make your specific survey.

Reception 24

 

This is a remote and private secretary service that works without breaks and day offs. The employee will professionally process any incoming call in your company.

IVR (Interactive voice response)

 

This service designed to inform the mass of the population from client database.

Selected groups of operators

 

This is your own contact center, which we will create for you. We will take care of recruiting, training and testing of the specialists.

Contact center in the customer office

 

This service is created for those who require their own contact center in their own office and has no resources to afford it. We offer you reasonable budget option, which is renting of our technologies that you can use in your office, home or any place you like.

Trainings of the contact center’s specialists

 

Your operators will get knowledge and skills required to communicate via phone call. Besides they will practice specific skills, such as effective behavior in typical and not typical situations of phone sales and universal working algorithms with clients via phone call.

Premium Rate

 

The service will allow you to get an additional profit from end users, who pay for this service. You can set your traffic rate on your own, that means you can set your desirable profit.

For additional information you can call to our operators 169