DEDICATED GROUPS OF OPERATORS
Dedicated groups of operators (customer service managers) are employees of the contact center who are ready to provide round-the-clock support to your client through all communication channels. They work with questions of any complexity, since they have access to all the resources necessary for processing the request.
Dedicated groups of operators provide a full cycle of customer support from processing incoming requests and providing timely feedback on them, to technical support and reporting on all received requests.
Advantages of the service
Using a ready contact center, you do not make any capital investments in servers, software and technologies
Using our groundwork and experience, you build the necessary business process, standards and procedures
Without knowing in advance what will be the number of calls you exclude the risk of building too little or too many jobs
We constantly optimizing our costs – you save with us
On-line access to call statistics
Distance listening of conversations
Reception of the necessary information via SMS and e- mail in a format that is convenient for you
Tracking the load and personal effectiveness of operators in real time