DEDICATED GROUPS OF OPERATORS

The dedicated groups of operators are your own contact center created on our platform. It is is an outsourcing contact center that includes recruiting, training and testing of contact center specialists.

The advantages of the service are more beneficial than creation of your own contact center.

Advantages of the service

Using a ready contact center, you do not make any capital investments in servers, software and technologies

Using our groundwork and experience, you build the necessary business process, standards and procedures

Without knowing in advance what will be the number of calls you exclude the risk of building too little or too many jobs

We constantly optimizing our costs – you save with us

You get all the necessary tools to control the work of the group:

On-line access to call statistics

Distance listening of conversations

Reception of the necessary information via SMS and e- mail in a format that is convenient for you

Tracking the load and personal effectiveness of operators in real time

Ability to conduct statistics by key indicators (KPI):
  • Service level
  • Abandon rate
  • Average talk time
  • Average after call work
  • Agent utilization