Service for receiving customer calls to a multi-channel call center telephone. As part of a telephone conversation, consumers receive the most detailed information, ask questions that interest them, and also order goods or services.
You can organize a hotline in various ways. After all, in addition to the phone, such communication channels as e-mail, social networks and messengers are gaining more and more weight today. Our call center supports all the main methods of communication, providing comprehensive service and maximum convenience for your customers.
Hot line – you are always in touch with your customers, aware of all their problems, suggestions and wishes.
Advantages of the service
You save your time and expenses associated with the organization of high-quality telephone customer support
You get an effective tool to increase customer base and sales
Your customers receive high quality service
You get the number of the format 8-800, in Almaty – the number in the format 2975xxx.
We set up an automatic voice menu, record the greeting approved by you.
Create a knowledge base for frequently asked questions and answers.
We train and carry out certification of operators.
Calls are received for 24/7.
We fix new questions, complaints and promptly forward them to your responsible managers.
We keep a record of all conversations, statistics of calls and provide a detailed report in a convenient form for you.