PROCESSING OF INCOMING CALLS
Reception of any calls, service of all communication channels: voice, video, email, skype, chat, social networks (facebook, twitter, telegram), service on a high-tech platform, where the operator consults each applying for a product customer or service with minimal loss of calls and unworked calls
Advantages of the service
Savings on rent of placement and on the salary of employees. Absence of expenses on providing telephony and computer infrastructure.
You do not need to spend time on searching, training and daily monitoring of employees who will answer your customers’ phone calls.
Your customers receive a response 24 hours a day, 7 days a week, and their requests are processed quickly, competently and effectively.
Objective evaluation of results
You can easily compare spent money with the results. And, if necessary, adjust your marketing policy.
Report is provided in any form that is convenient for you.
Registration of number in format 8-800 …, or use of the current number
IVR menu setting
Creating a knowledge base on frequently asked question
Training and certification of operators
Reception of calls 24/7
Fixation of new questions, answers and consultations, forwarding calls to the second line of support
Audio recording of all calls, call reception statistics and detailed report