TRAINING OF CONTACT CENTER SPECIALIST

The service provides an opportunity to conduct training for contact center employees, where operators will not only receive the knowledge necessary to communicate with customers, but also be able to practice the necessary skills – effective behavior in typical and atypical telephone sales situations, universal algorithms for working with customers.

To whom it might be useful?

For those who want to improve the quality of service and extent of customer satisfaction with the contact center’s work, as well as those who need to develop and reinforce their operators with the skills and skills of customer service by phone.

As a result of training your specialists:

Increase their communicative competence.

Master telephone business etiquette.

Realize the importance of a positive attitude and will find ways to maintain it for themselves and others – correct speech errors.

Learn to quickly navigate in the client’s request.

Learn algorithms for working with complex clients.

Learn constructive interaction in emotionally tense and conflict situations.